As businesses move and scale online and online shopping becomes increasingly second-nature to consumers, DHL eCommerce Solutions Malaysia, a division of Deutsche Post DHL Group (DPDHL Group), has announced that it is actively recruiting with plans to increase its workforce by more than 60% by the end of 2021.
According to a media release, the global logistics firm recorded triple-digit revenue growth in the third quarter, corroborating the tremendous growth of e-commerce in the region.
In Malaysia, the number of parcels that DHL eCommerce Solutions has been processing monthly doubled to approximately 90,000 pieces per day from a year ago and is set to double again to approximately 200,000 pieces per day once the central hub facility in Puchong is automated in the first quarter of 2021.
Kiattichai Pitpreecha, CEO of DHL eCommerce Solutions Southeast Asia, said: "Malaysia's e-commerce sector is expected to grow at 24.7% in 2020 and will reach US$12.6 billion by 2024. This growth will only accelerate post-pandemic as businesses, small and large, move and scale online, and online shopping becomes increasingly second-nature to consumers.
In line with that, Pitpreecha added that the firm is bolstering its network of depots across Malaysia and investing in automation and digitalisation to increase capacity, enhance efficiency and provide a seamless customer experience.
Currently, the logistics provider has 45 depots across the country, which serve as consolidation and distribution centers for the surrounding community. It added five new depots in 2020 and will be opening another 12 depots over the next six months.
To strengthen its last-mile services in Malaysia, DHL eCommerce Solutions has also grown its retail service points to over 450 and will soon be introducing a retail app for consumers to book, track and find shipments, and deploying a chat-bot to facilitate inquiries.
Anil Gautam, Managing Director of DHL eCommerce Solutions Malaysia said: "To deal with the changing market dynamics and keep pace with the expansion, we are actively recruiting with plans to increase our workforce by more than 60% by end 2021. We see massive opportunities in the Klang Valley region but are equally witnessing heightened activities in East Malaysia as online spending increases. I'm confident that these investments into our people, technology and network will position us well for the booming Internet economy that is driven by a fast-growing, engaged, young and mobile-first wave of consumers."
DHL eCommerce Solutions has also tailored its nationwide network to provide sellers and consumers with convenient pick-up and drop-off locations across Malaysia. Catering specifically to the C2C and B2C e-commerce market where cash capabilities and secure delivery are key, it has also introduced value-added products such as cash on delivery with daily remittance, multi-piece deliveries and One-Time-Password based Secure Delivery services.
Photo / DHL eCommerce Solutions
Photo caption: The number of parcels that DHL eCommerce Solutions has been processing monthly in Malaysia has doubled from a year ago and is set to double again in the first quarter of 2021.