New York City based LivePerson has opened its Southeast Asia hub office in Singapore. It led by Lim Wee Tee (pictured below), Southeast Asia’s Regional Sales Director, responsible for spearheading sales and customer success operations in ASEAN, with a focus on business expansion in the region.
Appointed in July 2019, Lim will also be taking up the role of managing HR.
Joining him is a full function team of eight employees in the Singapore office, who cover a variety of roles that range from sales, pre-sales, customer success, partner relations to engineering, as shared exclusively with Human Resources Online.
LivePerson is a provider of conversational commerce solutions, focused on transforming how people communicate with brands, currently being used by more than 18,000 companies, including American Express, Citibank, and Nike.
Regional leader Lim brings 20 years of experience in the technology industry of building and leading teams across Southeast Asia. Prior to joining LivePerson, Wee Tee held instrumental roles in DataSpark, IBM and Symantec.
He shared: "Our investment in the region comes as the company places greater emphases on its predictive intelligence business targeted towards transforming how people communicate with brands.
"Having a local presence in Singapore also means that we will be able to better serve our existing customers in this region."
On the choice of Singapore as the first point of investment, Lim shared with Human Resources Online: "As a talent market, Singapore provides a rich bench of professionals that specialise across different functions, which are required and heavily sought after by LivePerson.
"We have been working well with our talent partners and will continue to engage and hire the best in the field to serve our growing base of customers across the Asia Pacific region."
Apart from the Singapore launch, LivePerson's APAC presence currently extends to offices in Australia and Japan.
Looking ahead, the company plans to invest in other countries in the region – such as India, Indonesia, Vietnam and the Philippines, with the aim to double employee numbers to support the growing clientele within the retail, telco, travel, insurance, education and automotive industries.
"As a newly formed team, LivePerson intends to build a team culture that is aligned to our corporate principles. We aim to become a customer-centric company, which consists of those who continuously strive to be team players and experts in our own fields on a daily basis," Lim added, on the culture.
"In addition, we intend to build an environment that is always intellectually stimulating, fun and must importantly meaningful to everybody on the team, so that they can grow, develop and strengthen – both on a professional and personal level."
Photos / Provided (the lead image features a glimpse of LivePerson's new office in Singapore)