In this special feature, Priya Veeriah has exclusive insights from the Founder and CEO of Sciente International, Jit Nagpal. Jit shares his views about his specialist recruitment agency that won a Gold award at the Asia Recruitment Awards 2020 Singapore for the Recruitment agency of the Year (under 50 employees) category.

Learn how this industry newcomer overcame all the hurdles thrown their way and drive business growth while being rooted to their values.

Q As a specialist recruitment agency, how do you effectively align your offering to meet your client’s business goals?

We have a holistic approach to align our whole organisation with a common mission of ‘delighted clients and community’. Alignment is a continuous process for us by an amalgamation of learning & development of our people, process improvements and enhancements of our internal systems. Our efforts have been recognised by industry awards in leading HR practices and innovative use of technology in our internal systems.

Q What were the key business drivers behind implementing your solutions, and how have you executed it successfully?

We are driven by our passion for living meaningfully – adding value to our clients and the community we live in. We hire people who believe in our purpose and therefore, we are able to execute our plans to achieve desired results.

Q No execution is free from unexpected hurdles. In what shape or form did you experience challenges, and how did you overcome them?

We do face challenges on a regular basis as change is constant. Challenges could be from customers’ expectations/needs, the competence of our people, external factors like COVID-19 etc. We keep our organisation loosely coupled, tightly aligned to a common purpose to overcome the challenges we face.

Q On to the most important part – results! How did you measure the ROI or milestones of your business, and what are you most proud of?

We measure our success by ‘client and community delight’. If we are able to delight our clients, they trust us to give us more business. Therefore, growth within each client determines our success. And by contributing a significant part of our profits for community service and social innovation make us live meaningful lives.

Q As an industry newcomer, what are some of your future plans to ensure your services evolve with times while remaining reputable and profitable?

We believe in a strong foundation based on values. We continue to do business in a professional manner and by upholding a high level of integrity. While we continue to grow, our values are non-negotiable. We plan to continue to replicate our proven and award-winning best practices to serve new industry sectors for our future growth.

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