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HR must evolve into a genuine business partner — this would mean staying informed about market dynamics and understanding the strategic direction, explains Vaewpailin Vongpivat, People Experience Manager.
When addressing change, there are bound to be both moments of enthusiasm and moments of uncertainty that may affect people's motivation.
Pfizer Thailand recognises this, and is instead focused on cultivating talent and equipping its colleagues with the tools they need to thrive in an ever-evolving era. In such times, its driving force is its unwavering commitment to delivering breakthroughs that change patients’ lives.
With this, it also believes that HR must evolve into a genuine business partner — this would mean staying informed about market dynamics and understanding the strategic direction the company must pursue to maintain competitiveness.
This mindset has helped Pfizer Thailand earn the Gold award for 'Excellence in Business Transformation' at the HR Excellence Awards 2023 Thailand.
Vaewpailin Vongpivat, People Experience Manager, Pfizer Thailand, shares more on this win.
Q Congratulations on your top performance at the HR Excellence Awards! How has your HR and people strategy contributed to your success this year?
At Pfizer, our HR team is called the 'People Experience' team. This is to reflect Pfizer’s mission revolving around ensuring a remarkable journey for our employees throughout their time with the organisation. Our focus is on tapping into the potential of our workforce by providing them with the necessary skills and capabilities while also nurturing their physical, mental, and spiritual wellbeing.
Through our ongoing transformation efforts, we're dedicated to fostering a collaborative working environment. This involves the conversion of our office spaces into activity-based workplaces, facilitating numerous interactive sessions and enjoyable events, promoting cross-team gatherings and workshops, and initiating projects that contribute to collective growth of the career journeys of our talents.
Our ultimate goal is to enhance the skills of our employees, build trust-in-one-another culture, prioritise simplicity in the way we work, and foster seamless teamwork and alignment toward the overarching goals of the company.
Q Looking back at your achievements, what aspect of your HR initiatives are you most proud of and why?
We take great pride in the close collaboration between our HR department and the business, working together as genuine partners, with all of our initiatives aligned with the country's objectives.
We're not just focused on cultivating talent and equipping our colleagues with the tools they need to thrive in this ever-evolving era as we transition our organisation into a go-to-market model; we're also dedicated to fostering a culture that encourages a growth mindset, resilience, and the opportunity for shared moments of joy through company gatherings.
Additionally, we are committed to supporting our colleagues' wellbeing and promoting diversity, equity, and inclusion.
Q During your HR journey, what were some significant obstacles you faced, and how did you overcome them to achieve excellence?
When addressing change, we encounter both moments of enthusiasm and moments of uncertainty that may affect people's motivation. The true challenge emerges when we observe that some individuals are struggling to adapt. In such times, our driving force to overcome these obstacles is our unwavering commitment to delivering breakthroughs that change patients’ lives. This commitment is ingrained in the DNA of Pfizer, and our task is to remind us all of this purpose.
As we navigate through change for our People Experience team, it is crucial to remember that our colleagues are not just fellow employees; they are also the family whom we aim to serve in their growth, aspirations, and wellbeing. Our mission revolves around delivering breakthroughs that enhance their lives by growing their career, enabling them to flourish within our organisation and achieve excellence in their physical, mental, and spiritual wellbeing.
Together, we aspire to lead extraordinary lives in an amazing workplace at Pfizer Thailand
Q How does your organisation measure the success and impact of your HR initiatives?
In our 2023 organisation pulse survey, it showed that 91% of colleagues in Pfizer Thailand are proud to work for Pfizer Thailand, and while 95% agreed that their work contributes to Pfizer's purpose. Moreover, 90% of people agreed they have opportunity to grow, and their experiences align with their career goals. This measure symbolises our success in our HR initiatives, which we take great pride in.
Q In what direction do you see the HR/people function evolving in the future, considering the emerging trends?
In the future, HR must evolve into a genuine business partner. This entails staying informed about market dynamics and understanding the strategic direction the company must pursue to maintain competitiveness. Additionally, HR professionals should be attuned to the career and life aspirations of employees, ensuring they align and synergise with the organisation culture.
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