RE&S Enterprises building

RE&S Enterprises bagged coveted spots as a finalist for 'Excellence in Digital Transformation' as well as 'Excellence in Employee Engagement' at the HR Excellence Awards 2021, Singapore.

In this interview, Mili Er, Senior HR Manager, RE&S Enterprises, shares how training for technology advances and providing a conducive work environment are among the many success factors that have helped reduce employee turnover and improve employee satisfaction at work.

Q Congratulations on being a finalist! What is your organisation’s winning HR strategy, and what are some milestones you’ve accomplished along this journey?

RE&S recognises our people as our Group’s greatest asset.

We are a people-to-people organisation, where achieving our mission, vision and long-term objectives is highly dependent on the values, conduct, and performance of our people. Hence, the Group has developed and integrated human capital strategies on talent attraction, development, and retention to enhance the employee retention mechanisms as well as talent attraction ability.

We have put focus on the employee engagement strategy, continued to improve employee wellbeing, conducted training for technology advances, and worked on providing a conducive work environment; all of which has helped reduce our turnover rate and improve our employee satisfaction at work.

How has this strategy helped you achieve your HR priorities, and what role has the leadership played in helping make this initiative a reality?

Our HR priorities are aligned with our company’s strategic priorities in building a strong culture with emphasis on staff and customers. The influencing and the coaching roles have inspired, influenced, and guided our team to participate in and drive towards a common goal.

Unexpected roadblocks are part and parcel of executing any initiative. What were some of the barriers that you and your team experienced while rolling this out, and how did you successfully get past them?

During the COVID-19 period, physical employee engagement activities came to a halt, but that did not stop us from continuing our engagement initiatives.

We conducted activities through Zoom and continue to maintain the human connection as much as we can.

As evidenced by the win, this initiative clearly delivered some amazing results. What was your gameplan for measuring ROI? What are some proud achievements you can share with us on this front?

Employee turnover rate has improved by 20% and the employee satisfaction index has reached an average of 95%. We also noticed higher numbers of boomerang employees joining us, a positive sign that staff are happy with our culture and work environment.

We’re now seeing HR manage portfolios that were previously considered far from their job description. In your view, what are the top three skills and attributes of today’s successful CHRO?

The three skills of a CHRO today, in our view, are:

  • To be a driver of change,
  • Possess the capability for thinking and operating strategically, and
  • The ability to communicate effectively.

Photos / Provided 

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