Winning Secrets: In ACC, talent management is a pillar for talent to cultivate character, competency, and career

Astra Credit Companies (ACC) took home several awards at the HR Excellence Awards 2021, Indonesia, namely:

• Silver for 'Excellence in HR Innovation',
• Gold for 'Excellence in HR Team Collaboration', and
• Bronze for 'Excellence in Talent Management'.

In this interview, Matilda Esther, Chief Human Capital Officer, Astra Credit Companies, tells us how the organisation fulfils its commitment to maintain every talent's expectation and development together with the business needs, thus giving them the opportunity to live a better life.

Q Tell us a little bit about your journey reaching here – how did you get here and what was most important to you during this process?

We got here from the curiosity to be able to know our position in the market and to compare what we do with other companies. So that we gain insights and know the benchmark to improve our practices and services, to bring a better journey and experience in the following year. The most important thing for us, HR Excellence Awards helps us to describe what we have done recently and prove our milestones. 

Q What would you list as your company’s most meaningful contribution to employees in the last 12-18 months?

During this pandemic we kept improving our services to make the established systems even better. Employee health is our top priority and we really take care of our employees like family.

We have not stopped preparing the organisation for growth, and have continued recruiting and developing our employees as well as launching some innovation during this pandemic season. 

Amidst all of this, we appreciate all the hard work that has been put in by every leader and every employee, and all of their efforts in innovation, talent development, and strengthening our team collaboration. 

Q What are some challenges you've had to overcome, both as a CHRO and as a people leader, and how did you get past them? What was your biggest learning?

We have faced a number of external challenges in running business activities, for instance the VUCA environment; the COVID-19 pandemic; digital disruption; and the talent war. Additionally, in the internal organisation, we have had to manage our existing employees' expectations with the company needs.

In ACC, talent management is a pillar for talent to cultivate character, competency, and career.

Our commitment is to maintain every talent's expectation and development together with the business needs, and give them the opportunity to live a better life. So, we have built a series of talent management programmes ranging from upstream to downstream in order to establish a winning team in ACC through the cycle of talent sourcing, selection, talent pooling, and succession.

All of this will bring us together to be the first choice financing company in Indonesia. 

Q Onwards and upwards! Can you share some highlights of your year ahead in 2022, and what your workforce can look forward to?

We look forward to creatively differentiating (our proposition) for better performance, and that’s what we are going to do in 2022. We are committed to continuously challenging ourselves, never getting complacent, and improving in various extraordinary ways. We will also continue to give encouragement to and reward our employees for their contribution and innovation. 

Q Bring out your crystal ball - 10 years down the line, where do you see the future of HR?

In this era, we are facing a generation who has been shaped by digital, web, and social media. They have their own expectations and way of working. Of course, their conditions will grow rapidly and affect the future of work. Being agile, flexible, and adaptive is the key to face the future of HR. Starting all the way from the recruitment process, we will try to give unlimited opportunities for everyone without degree classification and employment status.

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Read more interviews on why organisations have won trophies for their HR practices - head over to our Winning Secrets' section! 

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