share on
Dedicated to creating an exceptional employee experience for all employees, MGM China delivers best-in-class HR practices to fulfill its brand commitment of “Making Great Moments” for guests, the entire workforce, and the community.
This article is brought to you by MGM China
MGM has been honoured with six gold and four silver awards across categories such as employer branding, innovative recruitment strategy, career development, rewards and recognition, HR technologies, and more at Human Resources Online’s Employee Experience Awards 2024. We are grateful for the support and efforts from all stakeholders, especially our leaders and team members, that led us to be the awards’ Grand Winner for the second time.
As a leading developer, owner and operator in hospitality and tourism in the Greater China region, MGM strives to create a culture of greatness through people. Our HR strategies are guided by the three pillars of developing great people, a great brand, and collectively creating a great organisation.
Empowering talents with diversified learning opportunities
As MGM’s corporate universities, MGM Academy and MGM eAcademy offer thousands of combined instructor-led, on-the-job, classroom, and digital courses, as well as an array of signature learning activities in partnership with 30+ renowned associations and organisations, ensuring lifelong learning.
Our signature learning events and programmes include:
- Through the ‘MGM Graduation Ceremony’, we celebrate our employees’ completion of their major development programmes from MGM Academy, our career development tracks, and our continuing education initiatives.
- MGM collaborates with government departments to provide employees with a ‘Professional Workforce Development’ series that includes 'Occupational Quality Training', 'Vocational Certification', and 'Professional Advancement', and we have seen thousands of team members (TMs) receiving their professional training and certifications.
- MGM offers business relevant courses such as ‘International Guests’ programmes which include cultural awareness & language programmes, seminars, and contests for our team and the public. These initiatives aim to enhance their skills in warmly welcoming both domestic and international visitors.
- Youth development is another community initiative that helps empower youth to unlock their potential and equip them with future skills. We have been partnering with the government and educational institutions to develop youngsters for years, providing internship opportunities, scholarships, vocational education, overseas exchange programmes, ‘Catering Talent Cultivation’ programme, and more.
Cultivating workplace excellence & engagement
MGM strives to cultivate an inclusive, healthy and safe workplace for all employees. Our commitment to provide broad programmes and welfare facilities is at the heart of our endeavours. Also, we ensure all individuals’ rights are respected throughout their employment journey.
- We treat all our employees fairly, regardless of any aspect of personal difference. Overall, our employees represent 20 different nationalities and include people with disabilities.
- Leveraging the power of technology, we develop successful digitalisation strategies that enhance the employee experience in recruitment procedures and employee communication. Key strategies include streamlining various hiring processes on one single platform, pioneering communication services to equip employees with consistent access and services, and more.
- We create a great work environment for all employees by providing comprehensive and accessible facilities and services, which include having an HR counter, health centre, quiet zone, mother’s zone, employee library, 24/7 staff canteen with both Chinese and Western dishes, employee shuttle bus, and more.
- Annually, we celebrate the ‘Employee Wellness Festival’ with a series of health-related activities for our employees to achieve work-life balance, covering physical fitness, mental health, as well as overall wellness. There were 12 events organised for thousands of employees during this year’s two-month festival.
- The annual MGM ‘Work Safety Campaign’ attracts thousands of employees to participate in roadshows, competitions, guided tours, and workshops to enhance participants’ safety awareness and foster a secure working environment.
Enriching our communities
MGM proactively extends its efforts and resources to the community, particularly for senior citizens, youth and the underprivileged groups. We have organised a series of iconic events to keep creating positive impacts on the community, includes:
- We believe art is for everyone. This commitment has been demonstrated through a multitude of public art projects, exhibitions, symposiums, and grand-scale cultural and art events such as 'Children's Painting Experience', 'Junior Lion Dance’ programmes, 'The Art of Hsiao Chin' exhibition, etc.
- The ‘Young Craftmanship’ series benefitted thousands of local students to learn about the concept of craftsmanship excellence and engage in hands-on activities to cultivate handicraft skills and artistic knowledge.
- MGM tourism-themed trips are in place, aimed for the elderly with dementia to experience tourism spots such as Macao World Heritage Sites. To date, we have conducted a series of tours benefiting hundreds of dementia elderly and their caregivers.
- The 'World Mental Health Day Series Event' involves community members and individuals in mental health recovery to engage in sports, rehabilitation, culture, and art activities, bearing the goal of boosting mental health awareness.
Wendy Yu, Executive Vice President of Human Resources of MGM, shared: “At MGM, 'Making Great Moments' is the core value that propels us forward. We have always embraced innovative HR strategies to equip team members with up-to-date industry knowledge and skills, career advancement, and a great working environment. Looking ahead, MGM will continually empower our employees and create more great moments!”
Photos / MGM China
share on
