How to renew your Malaysia passport effective 11 May 2022, once the Online Appointment System is abolished

All State passport issuing offices and passport offices in Peninsular Malaysia will extend their operating hours, in order to resolve difficulties faced by individuals in applying for and renewing their passports, given that demand has increased since the re-opening of Malaysia's borders.

This story was updated on Monday, 23 May 2022, with details on walk-ins for selected groups of applicants.

Effective 11 May 2022 (Wednesday), Malaysia's Immigration Department (Jabatan Imigresen Malaysia, or JIM) will undertake a series of measures to overcome difficulties faced by individuals in applying for and renewing their Malaysian International Passports (PMA).

This comes following feedback from the public on the matter, which the Department attributes to the "sharp increase in PMA demand following the re-opening of the country's borders from 1 April 2022. The increase in PMA issuance is 40%, compared to before the opening of the border, Director General of Immigration, Datuk Seri Khairul Dzaimee Daud noted in a statement on Monday (9 May).

"From 1 April to 6 May 2022, a total of 165,449 PMAs were issued by this Department nationwide, compared to 111,931 PMAs issued in March 2022. The states that recorded the highest PMA applications were WP Putrajaya, Johor, Selangor, WP Kuala Lumpur, and Penang.

"During the same period, a total of 1,388,434 Malaysians travelled abroad for official Government business, performing Umrah and Hajj, continuing their studies, medical, and social visits," he added.

Based on the feedback received from the public, the issues identified in the PMA application process were delays in receiving notifications via email after applying, problems uploading photos, as well as issues with recording fingerprints. In addition, individuals were also unable to get a queue number at the centres, and had to wait for long periods of time for their passports. 

Thus, JIM will implement the following measures in response to the above:

1. The extension of operating hours at all State passport issuing offices and selected branches in Peninsular Malaysia, effective on 11 May 2022, per the following resolution:
   1. WP Putrajaya, WP Kuala Lumpur, Selangor, Johor, Negeri Sembilan, and Melaka will operate until 10pm. However, for the states of Penang, Kedah, Perak, Kelantan, Terengganu, and Perlis, the operating hours are until 6pm.
   2. All of JIM's Urban Transformation Centres (UTCs) throughout Peninsular Malaysia will operate until 10pm.
2. All passport offices in Peninsular Malaysia will operate on Saturdays from 8am to 12.30pm, starting 14 May 2022.
3. Malaysians who will perform Hajj can continue to any passport issuing office by bringing an offer letter from Tabung Haji and a special counter will be provided for this purpose.
4. The Online Appointment System (STO) for all passport issuing offices nationwide will be abolished from 11 May 2022. All appointment dates received through STO from that date onwards will no longer be applicable.
5. All PMA renewal arrangements throughout the country must be made through the online system, except for new PMA applications, senior citizens, the disabled, children under 13, pilgrims, students, and PMAs who have been damaged/lost.
6. Applicants with fingerprint problems can still proceed with the application until the payment process, and the applicant can go down directly to the selected collector's office for their fingerprint retrieval.
   1. Approval through this online system can be obtained within three working days through a notification sent to the applicant's e-mail, and the applicant can appear at the collector's office if not notified after that period. This online PMA renewal can be accessed here.
   2. The public is also invited to join the official telegram channel for PMA applications via this link.

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More information related to each State/territory can be found here:

Johor

Operating hours

Sundays to Thursdays: 8am to 10pm
Fridays: Closed
Saturdays: 9am to 12.30pm

The extension of the branch operating hours does not apply to those in the towns of Pagoh and Tanjung Pengelih.

Menara Ikhlas, putrajaya

Operating hours

Mondays to Fridays: 8am to 10pm

• Rest hours (Monday - Thursday): 1pm to 2pm, 7pm to 8pm
• Rest hour (Friday): 12.15pm to 2.45pm

Saturdays: 9am to 12.30pm

Selangor

JIM passport issuing offices in Selangor

• Security & Passport Division, JIM Negeri Selangor
• Kajang
• Kelana Jaya
• Unit Pasport, Port Klang
• Kuala Langat
• Kuala Kubu Bharu
• UTC Selangor

Operating hours

Mondays to Fridays: 8am to 10pm

• UTC Selangor: 8am to 5pm

Saturdays: 9am to 12.30pm

The extension of the branch operating hours does not apply to those in Kuala Selangor and Puchong.

Negeri Sembilan

Operating hours

Imigresen UTC Negeri Sembilan

• Mondays to Sundays: 8am to 10pm
  • Rest hour: 7pm to 8pm
  • Rest hour on Fridays: 12.15pm to 2.45pm

Pejabat Imigresen Port Dickson

• Mondays to Fridays: 8am to 10pm
  
  • Rest hours (Mondays to Thursdays): 1pm to 2pm, 7pm to 8pm
  • Rest hours (Fridays): 12.15pm to 2.45pm
• Saturdays: 8am to 12.30pm

Pejabat Imigresen Jempol

• Mondays to Fridays: 8am to 10pm
  
  • Rest hours (Mondays to Thursdays): 1pm to 2pm, 7pm to 8pm
  • Rest hours (Fridays): 12.15pm to 2.45pm
• Saturdays: 8am to 12.30pm

Melaka

Operating hours

• Security & Passport Division Level 1, Ministry of Home Affairs Complex Ayer Keroh, Melaka
  • Mondays to Fridays: 8am to 10pm (except public holidays)
  • Saturdays: 8am to 12.30pm
  • Sundays: Closed
• UTC Melaka
  • Every day except public holidays: 8am to 5pm

As of 23 May 2022, the application process has been updated to allow walk-ins for the following categories:

1. First-time applicants
2. Individuals applying for passport extension for children aged 13 years and below
3. Applicants of lost/damaged passport 
4. Senior citizens (aged 60 years and above)
5. Persons with disabilities (OKU)
6. Students aged 21 and below, pursuing their degree studies abroad
7. Hajj pilgrims

Applicants with fingerprint issues may proceed with the payment and head over to the selected collection office for fingerprint recording.

As shared previously, approval through MyOnline Passport may be obtained within three working days upon receiving a notification sent to the applicant's e-mail. The applicant may also head down to the collection office if still not notified after that period.

Lead photo & infographics / Jabatan Imigresen Malaysia (Pictured: Director General of Immigration, Datuk Seri Khairul Dzaimee Daud)

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