DHL Malaysia, Prai Service Centre, Opening Ceremony, YAB Tuan Chow Kon Yeow, Penang Chief Minister, Managing Director of DHL Express Malaysia and Brunei, Julian Neo

In line with DHL's commitment to achieve zero carbon emissions by 2050, the new facility is equipped with a solar panel system and energy-efficient infrastructure that is expected to cut the release of greenhouse gases by 26.9%.

DHL Express Malaysia has unveiled its new Prai Service Centre in Batu Kawan, Penang, on 17 May 2022. 

The new Prai Service Centre occupies almost 2,400 sqm. of warehousing and office space — five times the size of its previous location. The move also sees the facility’s shipment processing capacity improve by 170%. Through this upgrade, DHL aims to deliver faster transit times and better serve customers in mainland Penang, Perlis, and Kedah.

This comes as the company cited strong recovery as a recurrent theme in the latest forecasts. Managing Director of DHL Express Malaysia and Brunei, Julian Neo, commented: "The boom in online shopping, social media, and
express shipping led to record increases in our international inbound and outbound volumes.

"The positive trajectory is expected to endure as these trends prove their staying power and air cargo availability gradually returns to normalcy."

In line with DHL's commitment to achieve zero carbon emissions by 2050, the new facility is equipped with a solar panel system and energy-efficient infrastructure that is expected to cut the release of greenhouse gases by 26.9%.

Joining MD Julian Neo at the opening ceremony were distinguished guests such as YAB Tuan Chow Kon Yeow, Penang Chief Minister, and YAB Encik Muhammad Ghaddaffi, Director of Malaysian Investment Development Authority, Penang.

thumbnail dhle my prai svc opening 4

[featured in the photo above: L-R Moidunne Sulaiman, Area Operations Manager (North), DHL Express Malaysia; Julian Neo; and YAB Tuan Chow Kon Yeow, Penang Chief Minister]

In his speech at the opening, Neo added: "The expansion expresses our drive to continue exceeding customer expectations and raise the bar for service excellence. Since 1972, DHL Express Malaysia has upheld a reputation for developing an international outlook among the SME community and further realising their potential by tapping into markets abroad."

Highlighting how customers are at the heart of everything it does, he talked about how the company, in 2021 overhauled its vehicle fleet and is gearing up for the introduction of electric vans. "Considerable finances likewise went to the refurbishment of 11 workplaces across the country and the construction of a fully auto sort gateway at KLIA."

Ending off his speech, Neo comments: "Looking ahead to the rest of 2022 and beyond, it is difficult to contain our excitement about the future. No other company covers every sector of the supply chain and has the geographical footprint that we do. At DHL Express Malaysia, we are leveraging this unique position to connect the dots between where we are and where we want to be."


Images / Provided by DHL [caption for lead photo: L-R Agnes Chen, VP of Customer Operations, DHL Express Asia Pacific; Julian Neo; YAB Tuan Chow Kon Yeow, Penang Chief Minister; Thushan Gooneratne, VP of Operations, DHL Express Malaysia; and YDH ACP Nermaljit Singh Bakhtawar Singh, Penang Chief of Crime Prevention and Community Safety Department]

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