Leading the future: Accelerating excellence in services and operations through AI

Leading insurer AXA is spearheading a transformative movement by developing AI-powered tools like VoiceBot and SecureGPT to rev excellence in services and operations.

This article is brought to you by AXA

The booming demand for artificial intelligence has fuelled a new wave of invention and innovation across businesses. As a leading insurer, AXA is spearheading this transformative movement. By developing AI-powered tools like VoiceBot and SecureGPT, AXA is revving excellence in services and operations.

Rapid support and care with emotional intelligence

Remember the frustration of calling customer service – endless queues and a barrage of questions? Those days are over. With AXA's VoiceBot, immediate support is not just a wish but a reality at your fingertips. The VoiceBot effortlessly provides immediate support.

This intelligent AI assistant not only answers your inquiries, but also senses your emotions during the chat, creating a personalised and empathetic interaction that smoothly switches between human and robotic support. With its around-the-clock availability, rapid responses, and emotional intelligence, the VoiceBot has raised the bar for customer service, in contrast to the long waiting times often experienced in traditional call centres. By placing customer needs at the heart of its development, this award-winning tool has significantly boosted the overall customer experience and satisfaction.

Balance workload through operational excellence

In modern business, the intersection of cutting-edge technology and operational excellence is key to success. Picture a workplace where tasks like research, document creation, and collaboration flow effortlessly with a simple click. AXA's latest innovation, SecureGPT, turns this vision into reality by integrating generative AI and large language models within a secure cloud environment. This tool transforms task management with features such as text generation, summarisation, translation, and code correction, effectively streamlining processes.

Beyond boosting productivity, SecureGPT offers further benefits. Staff can now delegate routine tasks to AI, free up their time for impactful projects, and strike a workload balance. By equipping employees with the tools they need to excel, this game-changing technology promotes a culture of innovation and wellbeing within AXA.

Uphold data protection and standard

As AXA drives innovation through AI technology, we also place a strong focus on data protection and privacy. This commitment to data security fosters trust and ensures the integrity of AXA's services, establishing a standard for responsible data management.

In essence, AXA's innovative strides epitomise a new era in insurance – where technology serves as a catalyst for services, care, and success. As AXA continues redefining what is possible, one thing remains clear: the future is now, and AXA stands at the forefront of leading the future. Learn more about AXA by visiting https://www.axa.com.hk/en.

Photos / AXA