Winning Secrets: HR's role as a partner & enabler of ING Hubs Philippines' ambition

"Be a step ahead, and put your people at the core of all that you do," Marie Antonette Moreno-Valenzuela, HR Head, ING Hubs Philippines, advises.

ING, a global financial institution with a strong European base, employs 53,000 employees serving millions of customers, corporate clients, and financial institutions in more than 40 countries. Its international arm, ING Hubs Philippines, is a provider of processing services that is central to the global ING Bank business.

It provides services that range from financial markets, trade finance services, lending services, client due diligence/onboarding activities, corporate audit, legal, risk management and more.

ING Hubs Philippines walked away a winner of the silver award for 'Excellence in Workforce Mobility' at the HR Excellence Awards 2024, Philippines. In this interview, we speak to Marie Antonette Moreno-Valenzuela, HR Head, ING Hubs Philippines, for a sneak peek into what forms the heart of the  organisation's people strategy. 

Q What was the motivation that sparked your passion & business case for pursuing your outstanding people strategy?

At ING Philippines Hub, we focus on our people.  At the core of our people strategy, we develop our 'People Offer' taking on a holistic view and taking into consideration our employee experience.

Q Looking back, can you share a challenge that you overcame in your journey of HR excellence? How did you triumph?

Working within a dynamic environment, the challenge is always to balance the business requirements, external factors and employees’ needs.

Q Beyond the recognition, what impact do you hope your feature in the HR Excellence Awards would have on the HR community and manpower landscape?

Beyond the recognition, it is most important that we are creating an impact to our employees, and be able to add value to the industry as we drive a strategic people agenda within ING Hubs Philippines and the communities we are in.

Q Could you share some advice you would give to others aspiring to follow in your footsteps?

Be a step ahead, and put your people at the core of all that you do.

Q Let's talk inspiration! Who has been a driving force behind your success? 

Globally, ING’s ambition is to be able to 'Grow the difference for our clients and our people'.  HR is a partner and an enabler to make this a reality.  This is our guiding principle.

Read more interviews on why organisations have won trophies for their HR practices - head over to our Winning Secrets section!

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