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As the impact of the pandemic continues to take its toll in workforces across the globe, a just-published finding has revealed that effective change management is more important than ever to ensure that employees have a rewarding experience.

According to Qualtrics Hong Kong employee experience trends report, feeling organisational changes are managed well, having in place processes allowing employees to be as productive as possible, and resources to explore new ideas emerged as the new top three drivers of engagement”.

Open and honest communication, and confidence in senior leadership – the top driver in 201– rounded out the top five.

The findings revealed that while  global employee engagement levels rose 13% in the last year (66% in 2020 vs. 53% in 2019), engagement of employees in Hong Kong actually dropped to 57% in 2020 – down from 63% in 2019.

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A sense of well-being  is also a significant factor overall employee experience. Among employees in Hong Kong, almost two-thirds (62%) believe their well-being as favourable – slightly below the global average 67%.

Significantly, a sense of belonging at an organisation has the greatest impact on overall wellbeing. Employees in Hong Kong who feel like they belong are more than three times as likely to rate their well-being favourably (80% vs 26%).

In other findings, nine out of 10 employees in Hong Kong (90%) believe it’s essential their company listens to feedback – up 24% from 12 months previously.

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“Listening, understanding, and acting on employee feedback is now critical in Hong Kong. By capturing responses from their teams across the entire employee lifecycle and in key moments that matter, businesses are able to design and improve experiences,” said Lauren Huntington, an employee experience strategist at Qualtrics Southeast Asia.

“The business impact of listening and acting on feedback is huge. When organisations do take action, scores increase across employee engagement (92%), wellbeing (93%) and intent to stay (94%),” she added. 

The report surveyed more than 11,800 full-time employees across 20 different countries around the world, to ascertain what’s changed in employee experience and what will drive employee engagement in a post-COVID world. More than 210 respondents polled were from Hong Kong.

What's driving employee engagement?
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