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This will be effective 1 October 2024, and will include all applications that are currently in the system's returned inbox.
From 1 October 2024, all returned applications in Malaysia's Expatriate Services Division (ESD) Online portal that are not resubmitted within 90 days will be automatically cancelled.
This will include all the applications that are currently in the system's returned inbox, the Division said on Tuesday (10 September 2024).
To help ensure a seamless process and assist all companies in managing their applications, the ESD said it will implement several reminder mechanisms including email notifications, a permanent notification window in the company's ESD Online account, a countdown column, and a disclaimer banner located in the systems returned inbox.
The email notifications will be sent to applicants with the following intervals:
- Three months prior to automatic cancellation,
- Two months prior to automatic cancellation,
- One month prior to automatic cancellation,
- Three weeks prior to automatic cancellation,
- Two weeks prior to automatic cancellation, and
- One week prior to automatic cancellation.
The system will then proceed to automatically cancel the returned application if it is not resubmitted within 90 days. For clarity, the processing fee for a cancelled application will be forfeited and is non-refundable.
In light of this, ESD is encouraging all applicants to address and complete all the information and documents as requested for any returned applications in the ESD Online.
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