This article is brought to you by Cigna.
As a leading global health service company currently ranked No. 13 in 2020’s Fortune 500 list, Cigna’s mission is to improve the health, wellbeing, and peace of mind of those it serves by making healthcare simple, affordable, and predictable.
Embracing the future by addressing emerging wellbeing needs
The COVID-19 pandemic has caused significant career and personal upheaval, with changing expectations and emerging needs from the workforce. Guided by pandemic-related insights generated by its Cigna COVID-19 Global Impact Study over the past 18 months, the health insurance provider has refined its flagship ‘360 Joyful Employee Experience Programme’ that was first launched in 2019. A highlight of this programme is a hybrid work arrangement that addresses the needs for flexibility, and connecting its employees through an all-rounded wellbeing campaign that pans across the physical (#StayHealthy); mental (#StayAtEase); social (#StayConnected); and intellectual (#StayLearning) domains.
Cigna offered enhanced medical benefits to its employees during the pandemic so they can enjoy the same level of support it provides to clients. This includes coverage of COVID-19 treatment costs for hospitalisation, simplification of claim procedures, and the trailblazing Cigna Telehealth Service for virtual consultations with a waiver of medication delivery charges.
Its employee assistance programme offers free counselling services and employee assistance funds for those with immediate financial needs as impacted by COVID-19. Cigna’s philosophy is to focus on holistic health, providing resources to encourage employees to practise self-care, and recover from stress and adversity.
Collaboration and connecting employees are hallmarks of working at Cigna. It adopted flexible hybrid working practices that balance both employees’ preferences and operational needs. It also launched a wide range of staff engagement activities to connect employees of all departments.
To unlock the full potential of its employees, and foster a culture of continuous development, Cigna is committed to supporting its employees to achieve their personal and professional development goals. Cigna not only continues to provide structured classroom and virtual trainings, but it also established Cigna University, an online learning platform that provides personalised and data-driven learning experiences for employees to pursue at their own learning preference, time, and pace.
An ever-evolving commitment to staff wellbeing
To embrace the new normal in a post-pandemic world, with its expertise in health and wellness, Cigna continues to identify prevailing and emerging wellbeing needs from its employees so as to provide an engaging and meaningful employee experience that best aligns its corporate values and commitment to its customers.
Photos / Cigna.