Passport applications & renewals in Klang Valley: JIM to form special team for online approvals

This move is part of efforts to ease the current congestion at immigration counters and offices, given a "sharp increase" in both applications and renewals, Immigration Director-General Datuk Seri Khairul Dzaimee Daud said.

Malaysia's Immigration Department (Jabatan Imigresen Malaysia, or JIM) will be setting up a special team to process and approve online passport applications and renewals in the Klang Valley, Immigration Director-General Datuk Seri Khairul Dzaimee Daud said on Friday (10 June 2022).

According to Bernama, this special team will comprise immigration officers from various states in the country, and this move is part of efforts to ease the current congestion at immigration counters and offices, given a "sharp increase" in both applications and renewals. It was added that a similar initiative, which was recently implemented in Johor Bahru, had shown effectiveness in speeding up the processes, thus reducing congestion.

Per the report, DG Khairul Dzaimee shared that the officers in the special team will be stationed at immigration offices in the Klang Valley starting this week.

Recap: How to renew your Malaysia passport effective 11 May 2022

Effective 11 May 2022 (Wednesday), JIM undertook a series measures to overcome difficulties faced by individuals in applying for and renewing their passports. Based on feedback received from the public, the issues identified in the passport application process were delays in receiving notifications via email after applying, problems uploading photos, as well as issues with recording fingerprints.

In addition, individuals were also unable to get a queue number at the centres, and had to wait for long periods of time for their passports.

In light of that, JIM extended the operating hours at all State passport issuing offices and selected branches in Peninsular Malaysia, among further measures. 

Read the full details here. 

Photo / 123RF

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