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This article is brought to you by AXA Hong Kong and Macau.

AXA Hong Kong and Macau (AXA), the winner of the 2021 Grand Prize at the HR Distinction Awards, puts its employees at the heart of all its people initiatives. The AXA employee experience can be summed up in three words – flexible, personal, and inclusive.

Working at AXA is all about creating a 360o employee experience, says Isabel Lam, Chief People and Corporate Management Officer of AXA Hong Kong and Macau. “From our talents’ first interaction with AXA, the time they join the ‘AXA Family’, to when they leave the organisation for another career challenge, we’re fully committed to delivering our employer promises - ‘Grow your potential’, ‘Shape the way you work’, ‘Thrive within a diverse community’, and ‘Move the world forward - to our talents.”

‘Shape the way you work’

Formally underway since September 2021, AXA has adopted what it describes as ‘Smart Working’. This arrangement allows employees to work from home two days a week if they so choose. Moreover, they have the flexibility to arrange their working hours so long as they meet their business objectives. The adoption of a flexible work strategy has accelerated culture change as well as grown empowerment and trust while co-creating a greener way of living with enhanced resilience.

“We use AXA offices as a hub for interaction, and to collaborate and feel connected as a team; while we use our technology to make sure we’re just as productive and able to contribute equally whether working remotely or on site – being One AXA, wherever we are working,” said Lam.

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‘Grow your potential’

AXA believes everyone has the potential to become a future leader. It has tailor-made learning & development opportunities across different levels, from general staff to people managers. It offers LinkedIn Learning to every employee to grow and learn anytime at anywhere, as well as has featured campaigns like ‘Learning Friday’ and ‘Learn & Earn’ that come packed with incentives.

Further, AXA’s ‘AXELERATE’ programme for people managers is an experiential training programme to support its transformational leadership. This adds to the company’s mission to create cultural enablers through collaboration, agility, and empowerment that shape the overall corporate culture of the business. Another programme, ‘Shine through your Uniqueness’ identifies and nurtures high potential employees. In fact, AXA encourages both vertical and horizontal internal mobility across the company. This is made easy with features like its agile talent pool, and personalised employees’ growth journey powered by self-directed mentorship and job shadowing.

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‘Thrive within a diverse community’ & ‘Move the world forward’

Fostering diversity and inclusion is at the heart of AXA’s corporate culture. It has built a diverse workplace community that cares about its people and makes inclusion and wellbeing a priority. Moreover, its contribution in the environmental, social, and governance (ESG) arena is how AXA manifests its values to the broader society.

“We are committed to promoting diversity and inclusion (D&I) by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued,” said Lam.

On this note, the AXA Health Campaign this year is a joint initiative among HR, Marketing, and Employee Benefits teams. They organised various wellbeing activities and volunteering opportunities. Focused on all-round staff wellbeing, (mental, physical, financial and social), the campaign included activities like AXA Master Chef to promote a green diet and AXA Fitness Challenge to keep its employees fit and healthy.

Furthermore, AXA provides an employee assistance programme that offers a 24/7 free professional consultation hotline for mental health support; and has launched a series of holistic wellness digital tools via AXA BetterMe on the Emma by AXA mobile app.

Completing its all-encompassing employee strategy is AXA TV. The newly launched staff communication channel engages employees, keeps them informed, and helps build an inclusive company culture. The team produces its own signature content like AXA Master Chef, Game Master of AXA, AXVENTURE, and its Smart Working series to explore some common challenges with smart working, together with professional advice from a registered organisational psychologist.

“AXA’s purpose is to ‘act for human progress by protecting what matters,’” said Lam. “We believe that progress is all about giving employees, customers, and communities the confidence to thrive. That’s why, AXA HR’s vision is to be a top-notch inspiring and inclusive employer, enabling employees to realise their full potential to drive progress.


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Photo supplied / AXA Hong Kong and Macau

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