Schneider Electric's new service operation centre in Malaysia

The company is looking to create new job opportunities for locals by seeking to hire service engineers and operational staff.

Energy management and automation company Schneider Electric has opened a new service operation centre in Malaysia. Announced in a statement on 18 May 2022 (Wednesday), the centre is located at its GUTOR Experts office at Hicom-Glenmarie Industrial Park, Shah Alam.

The establishment, per the statement, is a step in line with the organisation’s growth strategy to double its services, as well as increase its service engineers and operational staff by 60% by 2025.

Chan Jian Wen, Head of Field Service Sales & Operations, Schneider Electric, Malaysia said: "As Malaysia’s economy looks to rebound and adapt to the ongoing pandemic, digitalisation offers businesses the opportunity not only to play to their existing strengths and implement faster, more flexible and efficient processes to capture greater market share, but also to enable businesses to realise new growth opportunities. With Malaysia’s diverse culture and mindsets, we see the country as a key growth market with long-term digital potential."

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According to Chan, Schneider Electric's service operation centre runs with streamlined services that aim to ease businesses’ transformation journeys through digital customisation, simulation, and optimisation, especially for Malaysian businesses with aged facilities. The organisation will then be able to work towards "doubling its services" in the next four years, and provide enhanced digital solutions, consulting services, and services contracts to enterprises, while aligning business growth strategies to Malaysia’s digital goals.

The field services team, for instance, will be able to utilise a digital command centre – located in the service operation centre – to map tasks and address customer requests through geolocation that enables more effective assignment of service engineers, giving rise to greater adoption of remote work, and faster response time.

The organisation also believes the use of the latest technology, and access to full-fledged facilities, will better equip employees to grow its service capabilities without the limitations brought about by the pandemic.

“With the new service operation centre, we are confident in delivering better value for our customers in driving continuous digital optimisation. To achieve this, we want to invest in our employees, ensuring that our service engineers are well-equipped with an avenue for capacity increment, working stations with the latest digital tools, as well as providing continuous competency training for both technical & management skills to ensure high-quality services for our customers," Chan shared.

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He added that with Schneider Electric's growth plan in place in Malaysia, the organisation is also creating new job opportunities for locals by seeking to hire service engineers and operational staff.

"Schneider Electric is committed to investing in its employees, paving the way towards Malaysia’s goal of becoming a regional leader in the digital economy. The new service operation centre has unlocked the organisation's opportunities to empower Malaysia’s workforce, with increased productivity, new digital skill development, and continued economic growth in the long run."

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