DKSH, Winning Secrets, HR Excellence Awards 2022

At the 10th annual edition of HR Excellence Awards, Singapore in 2022, market expansion services provider for companies who want to grow their business in Singapore, DKSH Singapore, won gold for Best HR Team (MNC category).

We catch up with Daniel Chia Han Yong, Director, Country Human Resources, DKSH Singapore (pictured above, extreme right) on how the team saw an increase in hiring the right talents, while also developed internal talents to take on new roles. 

Q Congratulations on the achievement! Could you take us through the highs-and-lows of your winning strategy?

The highs are seeing the results at the end of the tunnel – when we looked at the co-relation of what we are doing as a HR team and the positive impact it carries across into the business.

Another high for us is the move towards becoming intentional in our diversity and inclusion.

A low of the winning strategy would be having to understand the complexities and gaps that we were working with, and the amount of dedication required to bridge those gaps, especially in a digital-first environment. Throughout the process, it required consistent focus to engage our stakeholders, while navigating cultural shifts within the organisation. We also had to learn to be very agile and adaptable to the moving employee market and sentiments due to COVID-19.

Q How did the HR team identify and align the business & employee needs, and craft out this perfect solution?

As a brand where our core purpose is to enrich people’s lives, it is paramount for us to harness our existing talents while we continue to acquire new talent so we can continuously drive towards fulfilling our vision and purpose, aligning with our business goals. HR collaborated with key business stakeholders to identify a three-pronged approach to win the war of talent:

  • Develop and retain existing talents,
  • Scouting and hiring best-fit talents,
  • Developing the talent pipeline.

Q Could you share the results that your strategy has delivered – be it on the business, HR, or people side?

From a business perspective, talents are key to drive business goals and achieve results. Through our intentional efforts to build our talent pipeline and develop our existing talents, DKSH Singapore was able to achieve viable results for the business.

We saw internal talents becoming more developed to take on new roles while some others continued to better what they are doing. On the external end, we saw an increase in hiring the right talents for the right roles, better mitigating the gaps and turnaround time.

Q What is your message to all the stakeholders who have supported you in this journey?

All our HR initiatives had utmost support and commitment from our country management team and business leaders, which contributed to making these initiatives a reality.

With their utmost support and willingness to collaborate, we have managed to achieve our HR priorities, which was then reflected in our business results.

Q What are you most excited about when you think about the future of HR?

As HR itself is a diverse function when it comes to people management, there are ample of areas to focus on with many opportunities to deliver better results. One key focus area that excites me is to study our people analytics. Through people analytics, our HR team can potentially drive predictive and prescriptive analytical decision-making. Furthermore, such insights will enable businesses to uncover and develop more talents, across functions and ensure business goals are achieved more efficiently and effectively.

Image / Provided (featuring the DKSH team)

Read more interviews on why organisations have won trophies for their HR practices - head over to our Winning Secrets' section!

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