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How should HR build resilience amidst challenging times? Here's what Winnie Tsien, Regional Head of People Experience, APAC Work Dynamics, Jones Lang La Salle says.

In the face of enormous disruption, many have reiterated the importance of resilience – the ability to adapt to adversity.

As for HR professionals, being resilient is not only about oneself, but also about how to get the organisation, management, and employees fully prepared for current and future challenges and opportunities - all of which involve changes in organisational culture and values, employee experience, and engagement, and most importantly, mindset and behaviours.

So what are the steps should HR take? There is no better way than to learn than from real-life examples and first-hand experience - both from oneself and others. In the upcoming InspireHR 2022, our speaker Winnie Tsien, Regional Head of People Experience, APAC Work Dynamics, Jones Lang La Salle, will be sharing critical yet practical lessons in having HR modernised yet resilient in this challenging climate and where do our HR practitioners plan to go from here.

Ahead of her session, we spoke to Winnie to take a sneak peek at her tips to address talent-related challenges and her outlook for 2023.

Q: What, in your view, are the top challenges and opportunities of leading HR in your sector and remit?

  1. Put people back to our focus point and more considering and stepping into their shoes to think about the best way to improve the employee experience and engagement.
  2. Rapid and constant changes would be definitely providing a lot of challenges and opportunities for every HR professional. It’s never easy to embrace changes at the beginning. Regular communication on the vision, roadmap and next steps can help releasing some of the frustration and anxiety about the future of our people. It’s equally important for each HR professional to be more flexible, open minded and willing to give a try.
  3. Ability to learn new thing and knowledge plus being curious about what’s happening outside of one’s own remit becomes more valuable and powerful. No one is able to acquire all the knowledge and skills for sure but it’s important for HR professionals to stay current, relevant and have the eagerness to explore any possibilities.
  4. Looking after and caring ourselves is equally necessary as we are always standing at front of the challenges and issues. We are here to support our business and people but we have to admit that we may not be having all the answers and solutions sometimes. Just let it be if we have already tried our best.

Q: With most organisations looking to recover and rebound, how are you and the team preparing to manage these talent- related challenges?

  1. Value proposition and culture – we need to support and coach our business leadership and company to develop and maintain a great company culture and demonstrate core values through our daily way of working. Many employees stay at the company because of PEOPLE and CULTURE.
  2. Career ambitions – every person may have their own aspiration and career ambitions so it’s important to support the managers to provide opportunity and platform for their staff members to develop and grow.
  3. Recognition – we all need appreciation, regardless monetary or non-monetary, so keep building the momentum and recognition culture is very crucial. People are looking for receiving feedback to improve themselves and equally they are expecting of being recognised with the great contributions and achievement.

Q: What are you looking forward to at InspireHR, and what can HR practitioners expect from your sharing at InspireHR?

I am definitely looking forward to learning and being inspired by other HR professionals with their best practice and thought leadership. I would expect myself sharing some of my personal experience as HR practitioner and how to keep my energy level and positive motivation especially when facing challenges and constant changes.

Q: Looking towards 2023, what's the biggest change that you believe needs to take place in HR?

Build the “muscles” and keep practising to leverage new technology and innovation. Technology is helping us but we need to be capable to utilise it. Otherwise we will be either not realising the benefits or overwhelmed by all the upcoming changes.


Want to learn more about the tested and proven practices from HR leaders and technology experts? HRO’s flagship conference InspireHR taking place in Hong Kong on 12 October 2022 is something you don’t want to miss.

At the conference, you will hear a distinguished line-up of speakers across different industries to share their hands-on experience, and have a unique opportunity to engage with over a hundred other HR and business leaders - in person!

Find out more here.


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