InterContinental Hong Kong announced on 14 November 2019 the appointment of Veronica Chang as director of human resources, bringing with her over 15 years of work experience with international conglomerates. Her key responsibilities include strategic partnership on human capital management, overall leadership for human resources operations excellence, and continuous improvement on people wellness, management quality and work culture.
Prior to this role, Chang was HR director at Carrier Hong Kong, overseeing the full spectrum of HR functions across Hong Kong, Macau, Taiwan and Guam.
She also previously spent 10 years with Geodis. Starting as a HR officer with the freight forwarding and supply chain company in 2009, she quickly rose up the ranks to become HR director in 2013, where she handled human resources functions for 15 countries including Australia, Japan and India (encompassing over 3000 employees).
Chang’s expertise in executive management, leadership, organisational development, and performance management is aligned with InterContinental’s purpose and culture to deliver its vision ‘True hospitality for everyone, everyday”, and to create “Great hotels guests love”.
Commenting on her new role, Chang told Human Resources, “InterContinental Hong Kong is an iconic landmark for the city, where I was born and grew up. It’s an exciting time for me to be part of the hotel’s transformation as we plan for a major renovation – which is anticipated to commence in early 2021 – with the hotel rebranding back to The Regent Hong Kong following its renovation.”