foodpanda Malaysia upgrades employee insurance coverage for delivery partners, to include spouses and kids

Meanwhile, those who are single may extend the insurance top-up plan to cover their parents at a pre-decided rate, among other enhancements.

Delivery platform foodpanda Malaysia will be extending insurance coverage for accidental protection to its riders (delivery partners) and their families outside of their working hours.

Part of its efforts to celebrate and protect its delivery partners, foodpanda Protect+ is an accidental insurance top-up scheme that provides round-the-clock, double protection for delivery partners and their next-of-kin.

Developed in partnership with InsurTech firm PolicyStreet, the scheme provides an additional 24-hour worldwide coverage against death, disablement, and hospitalisation caused by accident, starting from RM3 per month.

Delivery partners are also able extend the coverage to include their spouses and up to two children for RM6, with an add-on of RM1 for each subsequent child. Meanwhile, those who are single may extend the insurance top-up plan to cover their parents at the same rate.

This is on top of the existing free insurance coverage provided to all delivery partners during their shifts — all delivery partners are already insured up to a total amount of RM100,000 in the event of accidental death or permanent disability while on their delivery rounds.

Shubham Saran, Head of Logistics, foodpanda Malaysia, commented: “At the heart of foodpanda’s mission lies our commitment to pushing the boundaries of providing unparalleled care for our delivery partners, with their families in mind this time.

He added: "There is no better day than today at the Rider Appreciation Day, for us to take another step forward to empower our delivery partners to safeguard the well-being of their loved ones through foodpanda Protect+, which now extends beyond their professional endeavours."

The Rider Appreciation Day event, held at the foodpanda office in Bangsar South, saw more 50 top-performing delivery partners in attendance along with the company’s senior management. To further include delivery partners from all over the country in the celebrations, foodpanda aims to replicate the event at four other rider hubs in Kuantan, Johor, Sabah, and Penang.

On top of the enhancement of the insurance protection for foodpanda’s delivery partners, the platform held an engagement session with them to gather feedback on improving the riders’ experience when making their deliveries from merchant partners to customers.

“It is important that we build a community and a circle of trust with our delivery partners. Whether they deliver for foodpanda full-time or just a few hours each week to supplement their income, we want to ensure that they have a pleasant experience each time they take to the streets on our behalf," Shubham shared.

To mark the culmination of this event, six riders were rewarded for their exceptional performance in various categories, including those with the longest tenure and most engagement on social media.

Lead image / Shutterstock