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MGM’s people philosophy is the creation of a great workplace that inspires talent to flourish and to "Make Great Moments" for staff and communities.
This article is brought to you by MGM China
As a leading developer, owner and operator in hospitality and tourism in the Greater China region, MGM China’s commitment to making every moment great extends beyond its guests, to its 11,000-strong workforce. In line with its brand values, MGM is striving to create a culture of greatness through people.
MGM’s HR strategies are guided by the three pillars of developing great people, building a great brand, and collectively creating a great organisation. Let’s find out how this industry leader of gaming and lodging resorts in the Greater China region brings its vision to life and puts great people together to bring artistry and entertainment to life.
Nurturing and developing great people
To support the long-term success of individuals and the company, learning never stops at MGM, where employees are encouraged to embrace continuous learning as a way of life. This, therefore, has led to the establishment of MGM Academy and eAcademy as its corporate university to drive learning and growth for employees.
Bearing the credo of “Discover a Greater YOU”, MGM Academy provides a wide range of learning resources. These include over 2,400 academy and departmental classroom courses, 10 career development programmes for high potential employees across all levels, as well as subsidies or sponsorship to support employees to further pursue their educational goals.
To cater to the needs of different groups of learners amidst high-intensity operations, MGM has also developed a comprehensive online learning management system named ‘MGM eAcademy’. Comprising in-house e-learning materials and external resources from renowned learning institutions, eAcademy provides over 15,800 digital courses, allowing employees to learn anytime, anywhere through any mobile device.
To further encourage and inspire employees, MGM has also organised different signature learning events and initiatives such as the ‘MGM Graduation Ceremony’, as well as an array of professional seminars in partnership with local and overseas experts targeting MGM employees, students, and industry professionals.
Creating a great workplace for everyone
With a strong belief that “Everyone has Greatness within them”, regardless of race, gender, age, culture, and physical capabilities, MGM is also striving to cultivate a diverse, barrier-free, harmonious and inclusive workplace to appreciate all the differences and provide equal opportunities to everyone. Currently, MGM houses employees of 24 different nationalities, with one disabled employee for every 232 employees.
MGM believes greatness is best unleashed when team members are well looked after and engaged. Therefore, the people strategy commits to providing extensive facilities covering different aspects of employees’ daily life, ensuring healthy work-life balance, cohesiveness, morale and, more importantly, a sense of belonging among team members.
These facilities include an employee health centre, quiet zone, mother zone, employee library, 24/7 staff canteen with both Chinese and Western dishes, and an employee shuttle bus.
Work safety is closely related to wellbeing. As such, MGM integrated both by organising a "Work Safety and Wellbeing Campaign" in 2022, featuring thematic roadshows, competitions, seminars and workshops, to raise employees' awareness.
Making great contributions to the community
Apart from taking care of employees, MGM also upholds corporate responsibility by working collectively with its employees to contribute to the community and serve different social groups, particularly senior citizens, the youth, the disabled, and underprivileged families, through arts, education and promotion activities.
Supporting sustainability is another community effort made by MGM. MGM integrates modern concepts of environmental sustainability into its daily operations, such as the implementation of decarbonisation projects in 2022 to save over 1,644,900 kWh of electricity; achieving a 12% utilisation ratio of recycling unconventional water, reducing 32,600 tons of CO2 emissions, and fertilising over 100,000 plants at its properties from food composter, realising its sustainability vision of “Creating a Better Tomorrow Today”.
Looking forward, Wendy Yu, Executive Vice President of Human Resources, MGM, expresses the company will consistently strive to be the best employer with the best HR practices.
“We hope experiences of the past can better prepare us with future-oriented skill sets, an innovative mindset, and the spirit of craftsmanship,” she shares. “By identifying and confronting unprecedented humanitarian challenges such as health crisis, a massive shift of economic factors, and advanced development of AI, we have testified to and manifested the extraordinariness of HR, witnessing the power of ourselves.
“For the future, we will continue to take a leadership role and provide service in fostering a committed, engaged workforce, driving organisational growth and making a better tomorrow today for our community.”
Photos / MGM China
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